Help Centre
Frequently Asked Questions
Quick answers about Arabic perfume, fair prices, shipping, authenticity, and returns.
Answers at a glance
What scent lovers ask most
What does Arabia Essence specialise in?
We specialise in authentic Arabic perfume from houses we love, like Lattafa, Armaf, and French Avenue. Rich, lasting scents with a luxury feel, at prices that make sense.
Why choose Arabic perfume instead of big international brands?
Big names often cost a lot for a similar kind of warmth and presence. Arabic perfume can give you that dressed-up, lasting feel without the heavy price. You also get the unique character of oud, amber, musk, and Middle Eastern houses.
Are all your perfumes authentic?
Yes. Every fragrance we sell is genuine and sourced through authorised distributors and brand partners. No imitations, no grey-market surprises.
Where is Arabia Essence located?
We are based in Tallinn, Estonia. Come visit the store in person, or browse the same collection online with delivery across Europe.
Do you ship internationally?
We ship throughout Europe. Shipping rates and delivery times depend on your destination and are shown at checkout before you complete your order.
How long does delivery take?
Orders within Estonia typically arrive within 1–3 business days. European deliveries usually take 3–7 business days. You will receive tracking information once your order has been dispatched.
Can I return a fragrance?
Unused, sealed items can be returned within 14 days of delivery. Opened fragrance cannot be returned except if it is faulty or we sent the wrong item. Return postage is paid by you unless the error is ours. See our Returns page for how to start.
Do prices include VAT?
Yes. Prices shown on our website include VAT at the applicable rate for EU consumers (currently 24% in Estonia). The full order total, including delivery, is displayed at checkout before payment.
What is the legal guarantee on products?
Under EU law, consumer goods must conform to the contract for at least 2 years from delivery. If a product is faulty or not as described, you are entitled to repair, replacement, or refund in accordance with applicable law.
What if my order arrives damaged?
Contact us within 48 hours of delivery with your order number and photos of the damage. We will arrange a replacement or refund as quickly as possible.
Can you help me choose a fragrance?
Absolutely. Visit us in Tallinn and we will help you find a favourite, or message us with the ouds, ambers, or musks you enjoy and we will suggest something lovely.
Do you offer gift wrapping?
Yes. Orders can be packed ready for gifting. Select the gift option at checkout or mention it when ordering in store.
Still curious
Still have a question?
Our team in Tallinn is happy to help — reach out anytime.
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